Refund policy

Return & Exchange Policy – Zevlor

At Zevlor, customer satisfaction is our top priority. We strive to provide high-quality pendant sets, earrings, and bracelets. If you encounter any issues with your order, we are here to assist you.

✅ Return & Exchange Duration

We offer a 7-day Return or Exchange Policy from the date your order is delivered.

🔁 Conditions for Return or Exchange

Returns and exchanges are accepted only under the following circumstances:

You receive a wrong product
You receive a damaged product

Requests that do not meet the above conditions may not be eligible for return or exchange.

📝 How to Register a Complaint

To initiate a return or exchange request, please contact our support team through:

📧 Email: admin@gmail.com

📞 WhatsApp: +91 99999 99999

📸 Return Requirements

To process your request, you must provide a clear unboxing video that shows:

The complete package before opening
The entire unboxing process
The condition of the product upon receipt

Important: The unboxing video must be recorded at the time of opening the package. Claims without a valid unboxing video may not be accepted.

🔄 Available Resolution Options

1. Store Credit

✔ Receive store credit equal to the value of the returned product

✔ Use the credit for any future purchase on the Zevlor website

2. Exchange

✔ Exchange your item for any other product available on our store

✔ If the new product costs more, you will need to pay the price difference

✔ If the new product costs less, the remaining balance may be refunded or provided as store credit

ℹ️ Understanding Your Options

What Is Store Credit?

Store Credit is a digital balance added to your account, which can be used toward future purchases on our website.

What Is an Exchange?

An Exchange allows you to replace your purchased product with another item available in our collection. Any price difference will be adjusted accordingly.

Need Assistance?

If you have any questions regarding returns, exchanges, or your order, please contact us: